Communication is a swapping of information conveyed through a common language, actions or symbols (Merriam-Webster, n.d.). As a project manager, communication is the most essential piece to a project’s success. Misinterpretation of things communicated can lead to many errors or even failure to complete the project. A message given in common communication modalities can each produce a different meaning. For example, a message sent to a team member to remind them about the urgency of the completion of their part of the project could be interpreted different ways when sent through an email, voicemail or from a face to face conversation. Let’s take this example for a closer look.
A message communicated through EMAIL:
When written in an email, the message listed problem, the reason why, and the implication of not getting that part. The sender offered these pieces of information when communicating with another team member. What was missing in this message was the sense of urgency. However, when giving written information, Portney Mantel, Meredith, Shafer, & Sutton (2008) suggests that project managers not address a small sample of team members. Rather setup a time frame for when tasks are due (Stolovitch, 2011).
A message communicated through VOICEMAIL:
Leaving a voicemail seems like it is personable but can lead to some confusion. The same written message this time as a voicemail left me with a few questions however, I did sense some urgency with getting the task done.
A message communicated FACE-TO-FACE:
When relaying a message in person, the participants are able to read more than just words. Body language and facial expressions can be seen to aid in the passing of the information.
In all, the examples support the fact that project managers must be able to communicate effectively whether its orally or written. The project manager should be able to decide which mode of communication will work for distributing information to the team (Portney Mantel, Meredith, Shafer, & Sutton, 2008).
References:
Laureate Education, Inc. (Executive Producer). (n.d.). Project management concerns: Communication strategies and organizational culture [Video file]. Retrieved from https://class.waldenu.edu
Merriam-Webster (n.d.). Communciation. [Online Dictionary]. Retrieved from https://www.merriam-webster.com/dictionary/communication
Portney, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., & Sutton, M. M. (2008). Project management: Planning, scheduling, and controlling projects. [Chapter 12].